Return Policy

SUNDICO RETURN & REFUND POLICY

At Sundico, we aim to provide a clear and consistent return process. This policy applies to purchases made directly through www.sundico.com. Please review the requirements below before requesting or shipping a return.

1. Return Eligibility

Standard returns are accepted for products and parts that are unused, uninstalled, unaltered, and in their original, resalable condition. Returned items must include all original packaging, accessories, components, instructions, and identifying labels.

A copy of the original invoice or order confirmation must accompany the return. The returned item must match the product supplied by Sundico, including its part number and serial number, where applicable.

Items that have been installed, used, modified, or damaged after delivery are not eligible for a standard return. Claims involving products received damaged, defective, or incorrect are handled separately under Section 6.

2. Return Periods & Restocking Fees

The following periods are calculated in calendar days from the original purchase date. For an authorized return, the return date is the date the carrier accepts the package, as shown by its tracking record or shipping receipt.

Return period	Refund terms
Within 30 days of purchase	Eligible items are refunded at the item purchase price actually paid, with no restocking fee.
31–60 days after purchase	Eligible items are subject to a 20% restocking fee, calculated on the item purchase price actually paid.
More than 60 days after purchase	Standard returns are not accepted.

Shipping charges are handled separately as described below. These periods do not limit applicable warranty rights or rights provided by law.

3. Special-Order & Non-Stock Items

Items specifically identified as special-order or non-stock before purchase are final sale and are not eligible for return because of a change of mind, ordering error, or incompatibility.

This exclusion does not prevent a claim involving an item received damaged, defective, or different from what was ordered, or affect any rights provided by law.

4. Requesting Return Authorization

Contact Sundico Customer Support at the following email - returns@sundico.com before sending any items back. Include your order number, the item’s part number, the reason for the return, and clear photographs showing the item, its packaging, and identifying labels. For damage or product issues, include photographs showing the issue where possible.

After reviewing your request, we will provide return instructions and the appropriate return address. Return authorization permits you to send the item for inspection; it does not confirm that a refund has been approved.

Do not ship a return without authorization or assume that the original shipping address is the correct return address. Unauthorized returns may be delayed or refused, subject to applicable law.

5. Return Shipping & Packaging

For returns resulting from a change of mind, an ordering error, or a compatibility issue not caused by inaccurate information supplied by Sundico, the customer is responsible for return shipping. Sundico does not provide a prepaid return label for these returns. Original shipping charges are non-refundable in these circumstances.

Package the item securely, including its original product packaging inside a suitable protective shipping carton. Do not apply shipping labels or tape directly to the original product packaging.

We recommend a trackable shipping service and insurance appropriate to the item’s value. Retain your shipping receipt and provide the tracking number to Customer Support.

Do not send packages freight collect or cash on delivery. Such shipments may be refused. If Sundico accepts a shipment and incurs an unauthorized carrier charge, the actual charge may be deducted from the refund where permitted by law.

6. Damaged, Defective, or Incorrect Items

Please inspect your order promptly and report visible damage, missing components, or incorrect items within 14 days of delivery. Keep the item, shipping carton, packaging materials, and labels while we review the issue.

If a defect becomes apparent later, contact us promptly after discovering it. 

For a confirmed item defect, delivery damage, or shipping error attributable to Sundico, we will arrange return shipping at our expense where a return is required and provide an appropriate refund or an agreed replacement. No restocking fee will apply. A refund for an affected item will include the applicable original shipping charges.

Contact us for instructions before shipping the item.

7. Inspection & Refunds

Returned items are inspected to verify their identity, completeness, condition, and eligibility. We will notify you of the outcome and explain any applicable deductions or reason for declining a standard return.

Approved refunds are issued to the original payment method. Any agreed account credit will be applied to the purchasing account. Your financial institution may require additional time to post a refund.

If a return does not meet this policy’s requirements, we will contact you regarding the findings and available next steps before disposing of the item or charging for its return shipment.

8. Commercial Accounts

Any additional return conditions or restocking fees for commercial accounts with unusually high return volumes must be separately disclosed and agreed in writing before the affected purchases. Additional fees will not be imposed retroactively solely because of an account’s return history.

Contact Us

To request a return or ask a question, contact Sundico Customer Support through our website or our email Support@sundico.com . Please include your order number so we can assist you efficiently.